Guide3 min read
Guest Feedback Routing Guide
Feedback routing means giving each guest the right next step after payment: a link to leave a public Google review, or a private form to tell the restaurant about an issue. Both options stay optional and the guest always chooses.
Set up both paths
- Add the restaurant’s Google review link
- Choose who receives private feedback: owner, manager or both
- Write a short thank-you message for each path
Act on private feedback
- Read private comments daily during the first weeks
- Reply quickly when the guest left contact details
- Share recurring themes with the team at pre-shift
Keep it fair
Every guest should be able to leave a public review if they want to. Routing is about making the private option available, not hiding unhappy guests from review sites.