Help Center

No. Guests scan a QR code and complete the flow in their mobile browser, in English or French.

OpenRate is built for Canadian dine-in restaurants, bars and cafés with table service that want a faster pay-at-table checkout.

No. Your POS remains your official billing system. A server enters the bill total in OpenRate on a shared tablet and guests pay through OpenRate by QR code, NFC tag or paycode. No POS integration is required.

On the paired tablet, open Floor, select your name, the table and an available QR card, then enter the total including taxes and before tips. Check the tax split, which uses the location’s configured tax rate, select Publish bill and hand the QR card to the guests.

Guests scan the QR code, tap an NFC tag or enter a paycode at the table. The bill opens in their phone browser, where they can split, tip and pay.

Yes. The guest screens and the OpenRate website are available in English and French.

There is no monthly platform fee during the launch offer. Payments are processed through Square at standard Square rates. The PayCode plan works with no POS integration. The Pay-at-Table plan, with POS integration, is coming soon.

Check the organization selected in the header. Staff need access assigned to an active location; being a member of the organization is not enough. An owner or manager can check the account’s location access in Team settings.

Checkout offers Apple Pay and Google Pay when the guest’s device and browser support them. If a wallet is not offered, the guest can use the card option.

Yes. A guest can pay the full remaining balance, an equal share by choosing the number of people, or a custom amount. Splitting by dish is not available, because servers enter the bill total rather than item lines.

Each guest chooses a tip for their own payment. A tip never reduces the balance that remains on the bill for the others.

Once the full bill balance is confirmed as settled, the card becomes available automatically. A partial payment keeps it in use, and a pending or uncertain payment is not a confirmed settlement. No manual closing button is needed.

Open Payments and select View bill. Succeeded means confirmed. Pending or Processing means the outcome is not confirmed yet. Failed or Canceled does not mean paid, and an uncertain outcome needs confirmation before a new attempt.

On the paired tablet, use Floor, then Open bills, and search by QR card or by server. Payments, then View bill, shows the recorded bill and payment details.

The location may not have an available payment connection, or there may be no payable bill. Ask the owner or a manager to check the bill and the Payment settings. “Configured” alone does not guarantee that payment can be collected.

An owner, or an account with manager or owner access to that location. Servers using the shared floor tablet cannot refund payments.

Open Payments, select View bill and use the refund action if it is offered. Eligible confirmed Square payments can be refunded when refunds are enabled. The screen shows the amount available; enter the amount and the reason, then review and confirm.

The guest receives the full amount you refund, funded by the restaurant. The OpenRate fee already charged on the payment is not returned, and no new fee is charged. Square may also keep the original processing fees. This applies to refunds started in OpenRate; refunds made directly in Square follow Square’s rules.

No. Requested, processing or uncertain refunds are not confirmed refunds. Check the status in View bill and wait for confirmation before treating the amount as refunded or sending another request.

Yes. After payment, guests can be invited to leave a Google review or to send private feedback to the restaurant. Both options are optional.

Open Reviews for the selected location and period to read submitted ratings and private feedback by criterion.

Choose the location, then open Guest experience and Feedback criteria. Owners and managers can update the criteria shown to guests. The Google review link is set in the location details.

No. It records a click toward Google. OpenRate ratings and private feedback are separate from published Google reviews.

After a confirmed payment, including a partial payment, the guest enters an email in the receipt section of checkout and requests the receipt for their own payment. They do not have to pay the whole bill or subscribe to marketing.

No. A receipt email can create a service contact without any marketing subscription. The marketing checkbox is a separate choice.

No. A contact’s payment history is linked to the email entered for the receipt. It is not a verified identity, so do not use it as proof that a particular person paid.

No. It is optional, unchecked, separate from the receipt request and offered in English and French. Leaving it unchecked never subscribes a guest, and on a later payment it does not unsubscribe an existing subscriber.

In Customers, filter by Subscribed and export the marketing CSV. Each row has a personal unsubscribe link tied to your restaurant. Include it in your emails. The guest opens the link and confirms with one button; no account is needed.

No. A withdrawal applies to that establishment only. Receipts and payment records are kept; only the marketing consent is withdrawn.

An exported file cannot be recalled. Export the Subscribed list again before every send, remove addresses that withdrew since your last export and act on requests that reach you another way.

Not at the moment. OpenRate sends receipts and notifications. Marketing emails are sent from your own email tool, using the exported list and the unsubscribe links.

They help: separate consent, an unchecked box, a per-restaurant unsubscribe link and a clear privacy contact. Your restaurant remains responsible for its own messages and compliance, so have your wording reviewed by a lawyer. Questions about how OpenRate handles guest data: privacy@openrate.ca.

Square, on the restaurant’s own Canadian Square account.

Payments are processed by Square, which is certified PCI DSS Level 1. Card details are entered in Square’s secure fields: OpenRate never stores or sees full card numbers or security codes.

An owner or manager opens Payment settings, selects Connect Square and approves OpenRate on Square’s page. If several eligible Canadian Square locations are found, the owner chooses the one linked to the restaurant.

Your business profile, and the ability to read and create payments, including collecting OpenRate’s fee on each payment. OpenRate does not ask for access to your Square orders.

No. Location selection and activation in production must be confirmed by the owner, and “Configured” alone does not guarantee that checkout can collect payment.

Yes. An owner can disconnect it at any time, which stops Square payments for that restaurant.